Our Watches Are Authentic
All watches sold on Timepiece.com are brand new, first quality, with all original parts and authentic. We buy all of our products from respected industry wholesalers/distributors; therefore we have no pricing restrictions. All the original manufacturer’s serial numbers are intact. None of the watches are refurbished, factory seconds, or replicas. While our merchandise is 100% authentic in its manufacturer’s source and components, but since we are not an authorized distributor, the warranty of the watches is provided by Timepiece.com and not by the manufacturer, which ranges from 1 to 5 years, respectively (see chart for details).
Shipping (view detailed information)
Timepiece.com will gladly pay for FREE Ground shipping within the continental United States for every order valued over $250 via UPS or USPS depending on the order. Every item shipped out of our warehouse is fully insured by UPS or USPS. Delivery time within the United States can range from 1 to 6 business days. All items are shipped insured. Note, that air and ground shipping times are measured in business days. Saturday Delivery option is available only in the United States.
Order Processing (view detailed information)
Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please e-mail us at support@timepiece.com and include your order number and change/cancellation request. Orders placed through any company other than Timepiece.com cannot be altered. For example, shipping address changes can only be made for orders placed directly though Timepiece.com.
We will respond to your e-mail to let you know if we were able to modify or cancel the order. Please note that if you did not receive a reply from Timepiece.com then your request to modify or cancel, the order has not been effected.
Payment Methods
• Visa
• MasterCard
• American Express
• Discover Card
• Paypal
Wire Transfer
Timepiece.com accepts direct wire transfers for both domestic and international orders. Timepiece.com will deduct 3% off your order total if a wire transfer is used for payment. Wire transfer orders cannot be processed online and must be placed over the phone or email. You will be given an order number and emailed wire transfer details. Wire transfers are recommended for orders placed without access to a credit card. Timepiece.com usually receives domestic wire transfers the same business day; international wire transfers about two to four business days to process. Please contact Timepiece.com after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will be shipped. To pay for an order with a wire transfer, please contact us.
30 Day Return Policy
Not 100% satisfied with your Timepiece purchase? Returns are easy. Please contact us via email at support@timepiece.com to receive a Return Merchandise Authorization (RMA).
You must obtain an RMA from Timepiece before returning your purchase. This number must be displayed on the outside of the box. We will refuse items returned to us without an RMA number on the box. Please note that an RMA number does not guarantee the processing of a refund or exchange.
Return your purchase back to Timepiece within 30 days of shipping, and within 10 days of receiving an RMA number, in its new, unused, and resalable condition (defined below), and we will provide a full refund of the purchase price. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. (See below refund terms for HIGH VALUE items.) Returns are to be shipped via insured carrier such as FedEx, UPS or USPS, at customer’s expense. Credit will be issued in the same form as payment received, generally within 2 weeks of receipt.
All returned merchandise is inspected upon receipt for indication of usage prior to issuing refunds, exchanges, or credits. “New, unused, and resalable” condition means that there are no scratches, marks, or any indication item was used or worn. If a security tag was provided with the item, it must remain attached in its original form. Item must not have been sized, engraved or altered in any way. All items are to be returned with original packaging (including blank warranty cards, manuals, and accessories); otherwise, the return will not be accepted.
Extended Holiday Return Policy
In addition to our standard 30 day money back guarantee, all orders placed between November 1, 2011, and December 15, 2011, will be eligible for an extended exchange period. All holiday exchange requests must comply with the return policy instructions as stated above. In order to process an exchange, the customer must contact Timepiece.com to request a Return/Repair Request Form before January 13, 2012. All items that are intended to be exchanged must be physically received in our warehouse within 5 business days of the deadline (no later than January 20, 2012). Items that are received after the exchange deadline will not be accepted. The item that is being exchanged for must be of an equal or greater value than the item that is being returned.
Restocking Fee on High Value Orders
Select items sold on Timepiece may be considered a “High Value Order” and subject to a limited return policy. A “High Value Order” is an item that is special ordered from our distributor, or order that has a sale price equal to or greater than $4,000. In such cases, the return of these items/orders will have a restocking fee of 8% unless otherwise specifically agreed between Timepiece and the customer via fax, or e-mail prior to sale.
Watch Warranty Coverage
Timepiece.com will service every brand name watch sold on our website (see chart) for a period of 1 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.
Our warranty does not cover "external damage" to the product. Timepiece.com does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Timepiece.com. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
Water Resistance
No wristwatch is truly waterproof. Watches are resistant to water under certain specific conditions. If you use your watch within the water resistance limits specific by the manufacturer, you should get many years of dependable service from it.
To avoid damage to a diving watch, always be certain that the crown and case are locked or screwed down before submerging the watch in water. In addition, to prevent corrosion of sensitive watch materials, always clean the watch with freshwater after submerging in saltwater.
Timepiece.com's warranty doesn't cover watch batteries, however, we do offer up to a 2 month battery replacement.
Sales Tax
All items shipped within the state of New York will be charged applicable New York State sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New York State.
Terms Of Use
Title: Timepiece.com transfers the ownership of goods to the customer upon shipment from Timepiece.com.
Product Information
Timepiece.com strives to provide customers with the latest and up to date information on all merchandise it carries. However, due to our large online product database, the information provided on the merchandise pages might not be up to date or free from errors. Please contact us prior to placing an order, if you have any question or regarding the merchandise.
