About Timepiece.com

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About Timepiece.com

At Timepiece.com, our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.

Sometimes, we get inquiries regarding whether we are an "Authorized" dealer. "Authorized" dealers are required to sell watches within the manufacturers' pricing guidelines. Even if a dealer wanted to lower his prices, even if he could manage to cut his costs, there was no way the dealer cost offer a lower sale price due to their status as an "authorized dealer".

We buy our watches through established, legitimate distribution channels. We work very hard to buy them at the lowest possible cost. The result: you get genuine merchandise at exceptionally low prices. All of our watches are genuine and authentic. We do not sell refurbished watches or manufacturer's rejects.

Whether you're shopping with us for the first time or have bought from us in the past, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can phone and speak to our experienced customer service representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our utmost concern. All transactions are digitally encrypted using the latest technologies. We never share your information.

Timepiece.com will gladly pay for FREE Ground shipping within the continental United States for every order valued over $250 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Timepiece.com. Remember, the cost of shipping will be deducted from your total refund.

A return merchandise authorization number can be requested by e-mailing support@timepiece.com. You must state on the e-mail the following: your order number, items you want to return, the reason for the RMA, and contact information - primarily e-mail address and/or phone number.

All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

Select items sold on Timepiece may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, all orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by Timepiece staff via mail, fax or e-mail.